Report Accident

Advisors available in our UK based Call Centre.

We provide assistance with roadside recovery and car hire, these aspects of our service are not regulated by the Financial Conduct Authority.

In respect of minor personal injury , we do not offer any services and you may be able to do this yourself for free through the official injury portal at https://www.officialinjuryclaim.org.uk/.
We do not maintain a panel of personal injury solicitors, nor do we introduce clients to personal injury solicitors. In the event of an injury, clients should find their own legal representation.

Any garages or car hire company we recommend you to is an independent professional from whom you will receive impartial and confidential advice and service. Your are free to choose another firm of your choice.

When we say “Report Accident” that refers to getting your car damages sorted along with getting you a replacement vehicle. These services are not regulated by the FCA and we do not provide you with any service that is regulated by the Financial Conduct Authority.
Direct Line Customers Call Us
To Report Accident and Get Following Benefits

Time to Speak to an Advisor

UK based contact centres. Average wait under 1 minute.

Dedicated account manager to handle your Direct Line claim.

Vehicle Recovery

Nationwide rapid response recovery network.

No repeated waiting calls about your Direct Line claim.

Vehicle Repair

Manufacturer approved garages selected on quality.

Option to use your own garage and receive payment for your Direct Line related repair.

Direct Line Car Insurance

Time to Speak to an Advisor

Direct Line wait times may exceed 10 minutes.

Direct Line does not provide a dedicated claim handler.

Vehicle Recovery

Direct Line uses third party recovery providers.

Direct Line delays may require repeated calls.

Vehicle Repair

Direct Line garage choice may focus on cost.

Direct Line does not provide payout if you select your own repairer.

In Addition,
Enjoy The Following Benefits:
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Like for Like Replacement

Like for like same day replacement vehicle. With Direct Line you may receive a smaller vehicle that is not equivalent to your own.

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Authorised Garage or Your Choice

We repair through authorised garages and in many cases can pay you if you choose your own repairer. Direct Line does not provide payment if you select your own garage.

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No Claims Bonus Protected

Your no claims bonus remains protected. With Direct Line it may be affected after making a claim.

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No Excess Fee

We do not charge any excess fee. Direct Line requires you to pay excess when making a claim.